Support/Contact

Login Problems: If you are experiencing problems logging on, make sure that your browser and security software has cookies enabled. Temporarily disable your firewall and security software and try to login. If successful, then adjust your settings. If still not successful, try logging on from a different computer and determine what security/firewall settings are different.

Account Activation: This first time you log in, you will be asked to verify your mobile number. To do this, we send you a text message with a random code. You then submit this code on the website and you can start texting immediately. An email will be sent to inform you whether or not your account has been successfully activated.

Activation Code: We text an activation code to your phone. You should receive it immediately. Please check that you have signed up with the correct mobile number. It is very easy to drop a digit or mistype it.  International format should start with the country code, 44 for UK, 1 for US, etc. There should not be a zero after the country code. If you used the wrong number format, sign up for a new account with the correct number. If you are sure you used the correct number, please email us.

Confirmation Email: We send an email to you when you signup. This email has a link which you must click. If you can't click the link, copy and paste it into your web browser. If you don't get the email you probably mistyped your address. Log in to your account and submit a new email address.

Sending Messages from the Web: Go to www.m1.be, log in with your username and password and send text messages. It's quite simple.  Type the numbers of the recipients or use ones you've stored in your contacts list.  Type the message and send.  You can send as many messages to as many recipients as you have credits for. Messages appear as if you sent them from your phone. Replies go directly back to your phone.

Message Credits: Messages cost between 1 and 1.5 message credits depending on the network and country that you are sending to.  Many destinations are 1 credit, but some western Europe or non-GSM networks cost more. Check the coverage page to confirm the cost. You can send texts up to 670 characters long. For texts longer than the standard length of 160 characters, you are charged for each 134 characters or fraction thereof. As you type a message, you are able to see how many characters and credits your message is.

Message Charges: All messages sent through our gateway are charged, but delivery is not guaranteed. Use your free message credits to verify that this service works with the networks you need.

Message Reports: In your account you can see message reports for each month. This will show recipient number, time it was sent, if it was sent successfully, and what the charge was. There is no refund for messages not received.

Coverage & Not Receiving Messages: This service can send messages to over 150 countries and over 400 networks.  For a complete list of countries and networks, visit the coverage page.
If a message shows up as sent and the network is listed on this site, but wasn't received, then email us with the number and network. We recommend that you try texting another number on the same network, because sometimes there are problems with individual handsets. Also make sure the receiving phone is on, does not have a full inbox, and is not roaming.

Account Changes: You can change your password, email address, and LocalWorld default recipient at anytime in the web control panel.

Contacts & Groups: Just like an address book, you can store names and numbers to send messages via the web very quickly.  You can also create a group of numbers if you text the same group of people quite often. You can add, delete, and edit names and groups anytime.

Buying Credits: We accept credit cards via PayPal, but you don't need a PayPal account.  Credits are sold in bundles of 40, 100, 300, and 500. The larger the bundle, the lower the price per credit. See pricing page for details.  Purchases are not refundable. Credits are not transferable. If you run out of credits, messages cannot be sent. Please use your free credits to confirm that this service works for the numbers you need to send to.

LocalWorld is available to UK customers...Use this service from your phone and get an additional 10 free message credits: Send your international texts via a domestic number to save money. It's called LocalWorld. Use your text bundles and inclusive/free texts. Pay only 4-8p more to send internationally. We provide you with a domestic access number to send messages to.  In the control panel you can set up a default recipient. Any message from you is sent to that number. Save our number in your mobile phone and it's as if your friend/partner/whoever-you-text has a domestic number that you can text. To send to different numbers, begin your messages with 35312345677##message body goes here.  The number is first, then 2 pound/hash signs "##", then the message.  You can send to 1 or 2 numbers at once. Separate them with a comma, no spaces, no plus sign. Messages always appear as if you sent them from your phone. Replies go directly back to your phone. You can check the status of messages in your web control panel. Learn More.

LocalWorld Detailed Instructions:  Send your text to the number you received in the email when you signed up. If you have set a default recipient and want to send them a text, just send the message as usual.  If you have no default set or you wish to text someone else, your message must start with the number in international format starting with country code. no leading 0 nor +. Then 2 pound/hash signs "##", then the message. You can text 1 number or 2 if they are separate by a comma, no spaces. For example: 353123456789,27123456789##message goes here.

Signup now for up to 15 free credits

Here are some scenarios for how much UK customers can save with LocalWorld:

*UK customers receive 5 free credits on signup and another 10 free credits for trying LocalWorld. To get the additional credits, 1) log in to your account, 2) set a international mobile number as your default recipient, 3) send a text from your phone to your LocalWorld access number. After the first time you do this, 10 credits will be added to your balance.

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